Reservation
All reservations will be confirmed by email following receipt of the rental deposit and until this occurs no booking has been made.

Deposit & Payment
A deposit of 25% should be received no later than 5 days following confirmation of your booking. Full payment for your stay should be received no later than 28 days prior to your
arrival.

Any booking made within 28 days of the commencement date must be paid in full on booking.

Covid-19
As a customer-focused business, it is our priority to alleviate concern from our guests during uncertain times. The situation regarding coronavirus (COVID-19) changes daily and we will review this as we continue to follow advice from the government and NHS.

To ensure your safety and to put your mind at ease we have stepped up precautionary measures to ensure that the apartment is a welcoming sanctuary for your upcoming stay.

To protect the safety of our guests and staff we have added the following additional
cleaning protocols:-

• All surfaces and high touch point areas/items have been cleaned with an anti viral
  cleaner.
• All crockery and cutlery have been run through the dishwasher at the highest
  temperature.
• The duvets, mattress protectors, pillow protectors and bedspreads/blankets are all
  changed and laundered prior to your arrival.

We request that you assist the housekeeper by stripping and bagging any used bedding, towels and other laundry items in the laundry bags provided at the property, with as little shaking of the items as possible. What to do if developing COVID-19 symptoms before the start of your stay, during your stay or subsequently. If you develop or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances.

If you develop or a member of your party develops symptoms during your stay and a test confirms infection please let us know and leave the property immediately so that we can take the necessary steps to deep clean the property. Similarly, if you develop or a member of your party develops symptoms within 14 days of your stay and a test confirms infection please let us know immediately to allow the necessary measures to be taken.

Cancellation Policy

In the unfortunate event that you have to cancel your stay the deposit only be refundable if the apartment is re-let for this period. We will endeavour to re-let the apartment in all cases. If you cancel within 28 days of your arrival date you will be charged the full amount of your booking unless the apartment can be re-let in which case the full amount will be refunded less the 25% deposit.

COVID19. In the event that you have to cancel your reservation as a result of C19 travel restrictions a full refund will be made up to your day of arrival.

Cancellation by Owner

We reserve the right to cancel the booking or to curtail the letting at any time. In the unlikely event of this happening we will refund proportionate monies in relation to the booking, however we will not be liable for any losses, expenses or costs incurred by you in consequence upon the cancellation nor for any damages or breach of contract.

Once you have arrived at the apartment we reserve the right to ask you to leave in thefollowing situations:-
i. Nuisance such as noise
ii. Unacceptable behaviour or disturbance towards local residents
iii. Vandalism
iv. Damage or destruction to the property or grounds.

We will not be liable to pay any refund or compensation if we cancel your booking in accordance with i to iv above.

Your Obligations

• We will ensure the apartment is clean and tidy upon your arrival.
• It is essential that any defect or shortage is reported to us as soon as possible to
  ensure the problem can be resolved.
• If any problem arises whilst you are staying at the apartment we would appreciate
  being advised immediately.
• Guests are to leave the apartment in a clean and tidy condition and pay for or
  replace any loss or damage incurred during their stay.
• You will take proper care of the property and its contents.
• The apartment is strictly non smoking.
• No additional visitors are to stay overnight without our permission.
• You are responsible for arranging your own insurance cover.

Our Obligations

• We will provide bed linen and towels for use during your stay.
• We will provide electricity, water and gas.
• We reserve the right to enter the apartment at any reasonable time, giving reasonable notice, to make an inspection or to carry out repairs or maintenance.
• We accept no liability for any accident, loss, death or damage to you or your property unless such loss, death or accident is due to our negligence.

Arrivals and Departures

The accommodation is available from 3.30pm on the day of arrival (or earlier by arrangement) and must be vacated by 10.30am on the day of departure.